Privacy Policy
Beta terms
Effective: 2 October 2026
This Privacy Policy is part of the beta terms for the Multitood beta, which opens on 2 October 2026. From that date it replaces the Privacy Policy dated 8 April 2026. We will review it during the beta, and we will tell you before any material change takes effect (see section 10).
Multitood Inc., 600 Millennium Drive, Ste 214, Allen, TX 75013 ("Multitood") runs the Multitood platform. This policy explains what we collect, why, who processes it for us, and your choices. Contact: hello@multitood.com. Our Terms of Service cover the rest of our agreement with you.
1. What we collect
- Account data: name, email, password (stored hashed), team membership and role, time zone and language preferences.
- Billing data: plan, invoices, and payment status. Card details are held by our payment provider; we do not store full card numbers.
- Your content: the videos and audio you upload, and what we produce from them: transcripts, translations, dubbed audio and video, subtitles, and stems (voice and background tracks separated from your audio).
- Voice data: the speaker's voice in your upload, used to generate dubbed speech that sounds like them. Voice data can reveal personal characteristics; we treat it as sensitive.
- Consent records: for each dub, who confirmed the voice-rights statement, when, and which version of the wording.
- Review records: comments, line statuses, who marked a language Completed and when, and any "export without review" choice.
- Usage and technical data: log-ins, features used, credits spent, errors, IP address, browser and device type.
2. Why we use it
To provide the service you asked for; to bill you; to keep accounts secure and prevent abuse (including voice misuse); to support you; to measure and improve quality; to meet legal obligations. We do not sell personal data, we do not use your content or voice data to train our own models, and we do not use your data for advertising.
Legal bases where the GDPR or UK GDPR applies: performance of our contract with you; our legitimate interests in running a secure, reliable service; your consent where required (including the speaker's consent for their voice to be recreated, which you confirm to us); and legal obligations.
3. Service providers
We use these kinds of providers to run Multitood. Each receives only what it needs for its job.
| What they do for us | Data involved |
|---|---|
| Speech transcription, voice modelling and dubbed speech | Audio of your content, transcripts, translations |
| Translation and transcript clean-up | Transcript text |
| Separating speech from music and effects | Audio of your content |
| Speech transcription | Audio of your content |
| Payments and invoices | Billing contact, payment details |
| Account and notification emails | Name, email, message content |
| Hosting, storage and processing | All platform data |
| Measuring how videos play in our player (start-up time, buffering, errors) | Video title and address, languages played, IP address, browser and device type |
| Checking that sign-ups and password resets come from a person | IP address, browser and device data |
These providers process data under our agreements with them and have their own retention and security practices. You can ask us for the current list of providers by name at hello@multitood.com. We will update this section before we add a new kind of provider that processes your content.
4. Where data is processed
Multitood is operated from the United States. Data may be processed in the United States, the European Union and other countries where our providers operate.
5. How long we keep it
- Account data: while your account is active, then deleted within 90 days after closure unless the law requires us to keep it longer.
- Projects and files: while your account is active. After you cancel, we keep them for 30 days so you can download them; after that they may be deleted. Deleted files may remain in routine backups until those backups expire.
- Voice data at our providers: handled under our agreement with each provider.
- Consent and review records: for as long as the project exists, and after that for as long as we may need them as evidence of permission.
- Billing records: as long as tax and accounting law requires.
6. Security
We use encryption in transit, access controls, restricted admin access, and monitoring. No system is perfectly secure.
7. Your rights
Depending on where you live you may ask to access, correct, delete, restrict or port your data, or object to processing. Email hello@multitood.com. We answer within 30 days. A speaker whose voice appears in a customer's video can contact us to ask that their voice data be deleted; we will work with the customer who uploaded it.
8. Cookies and activity
We use cookies and similar browser storage to keep you logged in and remember your preferences. The app also counts activity on its own pages (for example, how many clicks and key presses happen on a page, not what you type) and sends those counts to our own servers, to understand how the platform is used.
Some pages also use outside services, which may set their own cookies: a playback measurement service in our video player, including players embedded on other sites; a check that sign-ups and password resets come from a person; and our payment provider on the payment pages. We do not use advertising cookies.
9. Children
Multitood is not for children. Account holders must be at least 18 years old. Content featuring minors must be uploaded only with a parent or guardian's consent.
10. Changes
We will give at least 30 days' notice of material changes by email or in the product.
Questions about your privacy?
Contact us at hello@multitood.com. We aim to send a first reply within one business day.